Betesda Jokela: a nurse call system you can trust – and one that makes a difference in everyday work

At Betesda-palvelut's Jokela unit, the Iiwari Care nurse call system has brought a new kind of safety to everyday work. Reliable alarms, a dedicated assistance call for nurses, and automatic acknowledgement ensure that help arrives quickly – and everyone knows what is already happening.

On page 7 of Betesda's digital Lähde magazine you'll find a short feature on what the security brought by the reliable Iiwari Care system feels like in the everyday life of the Jokela unit.

Safety that shows up in everyday work

Resident safety is at the heart of care work. It's not just about functioning practices, but about the feeling that help is close by – in every situation.

At Betesda-palvelut's Jokela unit, Iiwari Care shows up above all as smoother everyday routines and a sense of safety. When an alarm goes out, it gets answered – and that information reaches everyone.

"The alarms come through well. Even when many people call at the same time, every alarm gets a reminder, so none of them are forgotten."

Faster response improves resident safety in care homes

For residents, the most important thing is simple: help arrives quickly. A functioning nurse call system ensures that not a single call goes unnoticed.

"In the old system, alarms didn't come through. Residents feel good and safe when they know the system works."

When delays decrease, nurses' work also becomes easier. There's no need to double-check or make unnecessary rounds – you can trust that the system works.

Nurse safety improves – help with a single press

Iiwari Care represents a new generation of nurse call systems: nurses themselves can also call for help.

"The option for an extra assistance call feels good."

An emergency call reaches the entire unit, and someone sets off immediately. At the same time, others can see the situation.

"It feels safe – it's a protection and reassurance that colleagues can see each other's location."

Real-time situational awareness and automation reduce delays

A key strength of Iiwari Care is real-time information and automation that reduces manual work.

When a nurse arrives on scene or a colleague takes charge of the situation, the information updates automatically for everyone – there is no need to acknowledge alarms separately, as they are acknowledged automatically once a nurse arrives.

"When someone gets there, the system shows it, and then others don't need to go anymore."

"You don't need to wonder whether someone has acknowledged it – you see right away that the situation is being handled."

This reduces duplicate work and removes uncertainty in busy situations.

Less worry for nurses – more time to be present with residents

When the nurse call system works reliably in the background, it frees up time and energy for care work.

"A good tool – it brings peace of mind and confidence when the alarms get through. It helps and makes everyday work easier."

Unnecessary check-up rounds are eliminated, and nurses can focus on what matters most: being present with residents.

An easy-to-use nurse call system that fits into everyday life

Rolling out the new system has gone smoothly at Jokela.

"The system is easy – one training session was enough. Simple and clear."

Once the basics are in place, the system operates seamlessly as part of daily routines.

A nurse call system that evolves with the care home's needs

Iiwari Care is continuously developed together with its users.

"It's a great value that Iiwari wants to develop the product and its operations together with us."

The goal is a system that doesn't just work – it supports nurses better every single day.

Interviewed: Nurses Virpi Suopajärvi, Julianna Mielityinen and Salim Musa.

Supervisor Reeta Kinnunen and Chief Operating Officer Raila Lindeberg.

Betesda-palvelut Oy, Jokela unit