Iiwari Care · Deployment
Deployment and continuous support
Iiwari Care is deployed in a controlled way, without disrupting daily life in the care home. We take care of planning, preparing the system, installation and training.
We stay close to the customer after go-live as well, and our support team in Finland is always just one message away.
How deployment progresses
Five steps from the first conversation to continuous support
- 1. Contact
- 2. Planning
- 3. Installation
- 4. Training
- 5. Continuous support
We get to know you
We start by mapping the care home's spaces, ways of working and needs, and consider the solutions that work best for you.
We plan
We design the solution for the specific site and prepare everything needed for deployment. You always know what happens and when. We also agree on the schedule and practical arrangements.
We install
Iiwari takes care of installation, configuration and testing. Installing a 30-bed care home typically takes 2–3 days. Before go-live we make sure the whole system works as planned.
We train
We train the staff to use Iiwari Care as part of a normal working day. The training is clear and practical, and no special technical skills are required.
We stay with you after go-live
Support does not end when the system is taken into use. We help with questions and make sure Iiwari Care keeps serving everyday care work.
What do we need from you?
Deployment is light for the customer
We usually need:
- Background information about the site and the users
- A working wifi connection
- Access to the spaces needed for installation
- Staff participation in the training sessions
We handle the rest.
Easy to learn, smooth to use
The app is adopted without lengthy onboarding
Iiwari Care is designed for the reality of care work. The app is clear and easy to use, so learning it does not require lengthy onboarding.
In the training we go through exactly what each user group needs in their own work. Staff learn the app through practical situations, and supervisors get the skills to use the data the system produces.
Support in your own language, also after go-live
Iiwari operates locally in Finland and supports its customers closely also after deployment.
asiakastuki@iiwari.comFAQ
Frequently asked questions about deployment
Ready for a smoother deployment?
Tell us about your site and we will plan the steps that fit your operations.
Rather talk to a person? Reach out to Rami directly – he'll listen to your situation and tell you honestly whether Iiwari Care is a good fit.