Solutions · For care home groups

One shared situational picture across the group – safer care, smoother everyday work

When every unit measures care time the same way, leadership can see where time goes, where unnecessary steps and delays build up and where units need support.

Nurse call is the first use case. At the same time the group gains a real-time location and situational data layer that safety, workflow optimisation, automation and AI can be built on.

Reports are anonymous as far as staff are concerned. Read about privacy

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Care data dashboard showing care time by room and over time

Safety for every resident

Safety must not depend on whether a resident can press a button

A traditional nurse call only reaches those residents who know how to press a button and are able to do so. A significant share of residents in 24/7 care cannot, for example because of memory illness.

Iiwari Care also brings safety when a resident cannot ask for help themselves.

An alert when a resident leaves the building
An alert when a resident leaves their own room at night
A motion sensor detects getting out of bed
Staff can call for extra help and urgent help

Measured response time

Acknowledging a call does not mean the resident received help

In a traditional nurse call system a call made from a resident's room can be acknowledged before a nurse has arrived in the room. The report then shows how fast the call was acknowledged, not when help actually arrived.

In Iiwari Care a call is acknowledged automatically only when a nurse arrives in the resident's room. The measured response time therefore shows when help really arrived.

Consistent data

The same metrics in every unit

When calls and response times are measured the same way everywhere, the group gets a reliable overall picture. Leadership sees where the workload peaks, where response times stretch and where support is needed – and good practices can be shared across the whole group.

Report showing the number of resident calls per day and the median response time over a two-week period — Example view from one unit: 595 resident calls in two weeks, an average of 42.5 calls per day and a median response time of 3 min 33 s. The same view is available for every unit in the chain.

What the group gains

What a shared situational picture brings to the group

Care home leadership reviewing unit figures together

Staff experience

Staff have made the system their own

Iiwari Care has been developed together with nurses. In a survey carried out after a pilot in one care home, every respondent wanted to continue using Iiwari Care rather than return to the previous system. Three things came up again and again:

Safety

A personal safety button for both non-urgent extra help and emergencies. A voice message tells immediately where help is needed.

Peace to work

An alert reaches only the right nurses, and only once. Less noise, fewer interruptions, less stress.

Ease of use

No need to dig out a phone. The nurse goes straight to the right room, and presence acknowledges the call.

“The phone is not beeping all the time, so you do not go deaf to it.”

nurse, 24/7 care home

A good staff experience also supports recruitment and retention across the group.

Staff privacy and a clear purpose of use

Iiwari Care supports the work of staff and the development of operations. Reporting is based on aggregated unit- and shift-level data, and it is not intended for comparing the performance of individual nurses. Reports are anonymous as far as staff are concerned, and leadership has no access to nurses' real-time location or location history. Purposes of use, access rights and ways of working are discussed openly with staff.

Research

Where working time goes in care homes

In care homes a significant share of working time goes to something other than meeting the resident. Research shows the scale:

up to 50 %

of nurses' working time goes to something other than direct care, such as documentation, walking and searching for equipment.

Observing How RNs Use Clinical Time in a Nursing Home, ScienceDirect

at least 20 min/day

is spent searching for items and assistive devices in care homes. In dementia units the figure is often clearly higher.

Losing Items in the Psychogeriatric Nursing Home, SAGE

over 1 in 3 nurses

spend at least an hour per shift just looking for basic equipment.

Nursing Times / GS1 UK survey

Iiwari makes unnecessary steps visible in every unit and measures how many of them are removed.

Why group-wide

Unit by unit creates islands – group-wide creates a shared way of working

Consistent metrics and comparable data from every unit
Scalable deployment with one model and one schedule
Shared security, access and governance practices
New use cases go live without new infrastructure
In new builds it pays to include the solution already in electrical design: this avoids unnecessary cabling and retrofits

An infrastructure investment

You are not replacing a nurse call – you are building a data layer

Iiwari brings real-time situational awareness to every unit: where help is needed and where the equipment needed is.

AI, automation, robotics and analytics all depend on that understanding. Long-term value does not come from a single system, but from shared digital infrastructure across the whole network.

The use case path

Same infrastructure, growing return

1. Nurse call and safety
2. Direct care measurement
3. Asset tracking
4. Workflow and resource optimisation
5. AI and automation readiness

Iiwari as a partner

One partner for the whole network

A Finnish technology company
Own technology and intellectual property
Deployment unit by unit on an agreed schedule. Deploying a 30-bed care home typically takes 2–3 days.
Deployment requires no structural changes, and staff onboarding fits within a shift. In new builds the rollout follows the construction schedule.
Data is stored in the EU and access rights stay under the group's control
The system can be integrated with existing operational and alarm systems
One partner and one lifecycle for the whole network